Gold Trading FAQ
Power Leveling FAQ
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| Q: How to get my gold after I pay ? |
A: First,we are appreciate for your order.After you buy,we will receive a notification from paypal or moneybookers or some other ways as you paid.Then please come to our online livechat(24/7 non-stop).We will help you with your order.(Most of the time,we will give you the gold face to face or send it by mail in game) |
| Q: Why choose Coolingame Gold Trading Service ? |
A. Our Gold Trading Service provide:
- A safe way for the deal in game,an efficient management for arranging your order,a cheaper price for you buying gold.
- Offer a high quality service and newest games for Global range.
- EVERY COIN is CLEAN.NO worries about account ban for the gold.
- Confidential service, only need your EXACT character name in game,no account details.No one but you and we know the deal.
- Our Customer Support Department will learn the new game information by our update.
- Email Support (MSN:coolingame@hotmail.com) as well as Live Chat Support 24/7 Non-Stop service.
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| Q: Must I get a Phone confirm for my order ? |
| A. Not every order needs that.It depends on the price amount and game.We also need to protect our payment is safe and under authorization by the account holders.But if you have make the phone confirm once,your future orders will be passed through smoothly and get a "Royal Customer" qualification.The Royal Customer qualification will give you some extra gold after a certain paid amount. |
| Q: How can I pay by bank ? |
| A. First,please take a little time to place your order in our site.Second,please come to our online livechat or send us an email to confirm us with your character name as you left in your order.We will check your order in our system for you.Thirty,our bank account department will check if your money is available.Finally,after we receive your money(different bank as different money transfer time),we will send you an email or call you for the confirm,then deliver your order. |
| Q: If I cannot find my game or server,how can I deal with it? |
| A. We thanks for your information about the game news.Once you find it,please don't be regretable to tell us.We will update the game or server in our site soon.And you can get a PRIZE for that.
Tips:Most of the time,different server has the different price.So when you are placing your order,be more careful that you are choosing your exact server. |
| Q: How about the refund of power leveling? |
| A: We offer compensation for the account that harmed by any means during a leveling order, the detail of the compensation depends on the situation. But note that we will NOT be held accountable for any harm that happened Before order start and after order Completion. So please DO change the password of your account and keep it safe & secret ONCE the order be finished.
Important note regarding the PARTIAL refund:
1. Partial refund for temporarily suspended and permanent banned.
2. Regarding package refund. (For example: You bought a WOW US-Power leveling-1-60 hot package cost 159.99USD. it include one professional to 300, First aid to 300 etc. If account got suspended when it is at level 50 ,two professions to 150 .We will charge 1-50 which costs 102.99USD,two professions to 150 cost 29.98USD. So the refund will be 27.02USD. And if it is at lvl55, two professions all to 300. it will cost 198.57USD, so you will not be refunded. |
| Q. Why choose Coolingame Power leveling? |
A. Our power leveling services provide:
1. A safe, fast and secure way to level your character.
2.Offer a high quality service at unbeatable prices for US and EU Servers.
3. Never Bots or any illegal methods be used to level your character.
4. Confidential service, No one but you and we know you power leveling.
5. Full details on your characters status any time of the day
Live support as well as Email Support (MSN:coolingame@hotmail.com) |
| Q. How does Coolingame level my character? |
| A. We assign 2 or 3 expert players to your character to do the leveling; the person playing your character has a very good understanding of how your specific class is played. Your character is primarily leveled via what is commonly known as "grinding," where we play solo simply killing monsters over and over. However we do sometimes do simple quests to obtain experience. We have extensive knowledge of your game's world and know the best areas & quests to level your character as fast as possible. |
| Q. Does Coolingame keep the money & items while leveling my character? |
A: We will gain some items and golds during level up. First, we use it to promote the speed of powerleveling. When we completed it, all the items and golds belong to your account. We use the normal items or the less excellent items for level up. All the valued items will save to your ID storage.
In order to guarantee the speed of powerleveling, we would pleased that you do not remove the golds during power leveling time.. |
| Q. How to make the order of Power leveling? |
A:
1. Choose an order which you like.
2. Provide all required information.
3. Contact us to confirm the information and payment.
4. We will start as soon as account information and payment is confirmed.
5. You can check the progress from leveling report in our wesite.
6. For security, we highly recommend that you should change password after power leveling service be done. |
| Q. Are there discounts for larger orders? |
| A:The good news is YES. This will be based on a case by case basis. Please contact us via email or instant messengers. |